Skip Links

Network World

  • Social Web 
  • Email 
  • Close

Forrester: Corporate blogs fail to engage customers

By C.g. Lynch , CIO , 07/02/2008
  • Share/Email
  • Comment
  • Print

A new report by Forrester Research found that most corporate blogs kept by business-to-business (B2B) firms failed to energize their intended audiences and engage them in meaningful conversations about trends and products.

The amount of blogs being started also experienced a setback. Back in 2006, Forrester counted 36 firms that had started promoting corporate blogs on their public Web sites. In 2007, the number of firms introducing a corporate blog dropped to 19.

But the blogs that exist right now are failing to capture an audience, Forrester says, and a big reason could be the content. Of 90 enterprise-sized companies with corporate blogs that Forrester examined, 71% of the content was "light company or business topics," with only 16% injecting "moderate personal insight" and only 13% using personal anecdotes.

About 56% of blogs "regurgitate company news or executive views."

The amount comments these corporate blogs received probably reflects customer reaction to such lackluster content. About 58% of blogs saw 1 or less comment per post. Sixteen percent received 1 comment and only 13% had more than one per post.

Currently, Forrester says, the majority of blogs read like "tired, warmed-over press releases."

To combat this problem, Forrester says, companies should encourage corporate bloggers to start conversations with readers rather than dominate the blog with product launch information. They should also have a clear objective (and "about this blog" area) that explains the blog's overall purpose to readers. Lastly, they should also get outside of text-only interactions, using pictures, videos and other forms of virtual media to engage readers.

  • Share/Email
  • Comment
  • Print
Partner Content

SMART Steps Toward Consolidated Workload Automation

Consolidating job scheduling into a single, comprehensive workload automation solution is a critical first step to effective workload automation (WLA).

White paper on WLA here


A Comprehensive Approach to Practicing ITIL Change Management

Read a compelling whitepaper by EMA, Inc. to learn best practices for integrating workload automation.

Whitepaper here

2 Minutes to IT workload automation

BMC CONTROL-M can put money back into your IT budget and strip the complexity and risk from workload automation.

View video here

Gain a faster, cheaper way to manage workload

BMC CONTROL-M can help you migrate to a workload automation solution to meet your organization’s goals.

Listen here for more info

Comment
Login
Forgot your account info?
Add comment
Anonymous comments subject to approval. Register here for member benefits.
Have a NetworkWorld account? Log in here. Register now for a free account.

Videos

rssRss Feed