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Digium is beefing up the warranties for its open source IP PBX wares in an effort to assure customers that the products are reliable.
The company already had a two-year warrantee on all its analog, T-1, PRI and VoIP transcoding cards, and has extended that to five years.
Digium sells commercial products based on open source Asterisk IP PBX software. The company competes against fellow open-source IP PBX SIPfoundry as well as the likes of commercial vendors Cisco, Nortel, Avaya and Shoretel. (Compare IP PBXs.)
Digium has initiated a one-year warranty on all its software products that can be extended with the purchase of a subscription renewal.
The company is initiating a money-back guarantee on products that fail to work as advertised or that the customer is dissatisfied
with. Customers have 30 days from purchase to lodge their complaints and ask for a refund.
Digium’s IP PBX products are built around the open source Asterisk software, which supports a broad range of associated vendors
that either expand on Asterisk code to create proprietary PBXs or sell PBX peripherals.
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Comments (1)
RE: Digium adds new warranties to Asterisk IP PBX gearBy Kelly Jones on February 12, 2008, 9:39 amFunny, their finally meeting the standard Sangoma has had in place for years! Sangoma leads, Digium follows.
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