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Hummm there is more to a desktop than hardware
We went through the Dell motherboard capacitor issue as well. With all things they can break no matter the cost or class of machine.
Things not mentioned are the ability to monitor the Optiplex Desktops, check if drive space is running low, see if the case has been removed to steel parts, remote flash bios etc. Most of the consumer grade computers do not have these abilities.
Ignorance is bliss and there is more to the cost of a desktop computer than the amount on the invoice.